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The cost of bad customer service

The post What Bad Customer Service Costs Your Business, at the Help Scout blog, by Nick Nicholls, presents an interesting review of recent research made regarding the quality of customer service, in the form of info-graphics.

In the Hebrew version I have brought the translation of both the post and the infographics, and here I offer you the original, as posted on Nicholls’ blog.

What Bad Customer Service Costs Your Business [Info-graphic]

Written by Gregory Ciotti

Bad customer support is costing your business!

Illustration: bad customer service
Infographics: bad customer service
Infographics: bad customer service

Bad service creates a ever-increasing leak in your business, letting potentially loyal customers slip away.

While some companies see the very function of service to customer as nothing more than a necessary expense, the data shows that providing great service is as rewarding for customers as it is for your bottom line.

Take a look at some of the most important statistics relating to outstanding service and it’s impact on customer loyalty and business growth.

Click picture to enlarge to full size and scroll to view. The info-graphics is large, so you may read it properly.


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This post is available also in: עברית

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