The cost of bad customer service
The blog Sharing Intellectual Capital by Nick Nicholls presents an interesting review of recent research made regarding the quality of customer service, in the form of info-graphics.
service
We aim to please
Here’s a story I came across on Facebook today. It presents so precise a picture of the actual service today that I really have nothing to add to it. It was in Hebrew, so I translate.
What is Quality Assurance all about?
In all my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which is responsible for the quality of their products, whereas they do not fulfill these specifications. But is that really so?
