The cost of bad customer service
The blog Sharing Intellectual Capital by Nick Nicholls presents an interesting review of recent research made regarding the quality of customer service, in the form of info-graphics.
Quality with a Smile – Struggle Free
The blog Sharing Intellectual Capital by Nick Nicholls presents an interesting review of recent research made regarding the quality of customer service, in the form of info-graphics.
Here’s a story I came across on Facebook today. It presents so precise a picture of the actual service today that I really have nothing to add to it. It was in Hebrew, so I translate.