Quality with a Smile – Struggle Free
An approach that will take you to another level
Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention. The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.
A fascinating and funny lecture from TED (as usual). This time it is Shawn Achor, who explains to us how to completely overturn our understanding: that success at work (and not only at work) results from the worker being happy, and not the other way around…
Here’s a story I came across on Facebook today. It presents so precise a picture of the actual service today that I really have nothing to add to it. It was in Hebrew, so I translate.
There are some books of which one may truly say that “no home library is complete without them”. One such great book is The One Minute Manager by Kenneth Blanchard & Spencer Johnson.
In all my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which is responsible for the quality of their products, whereas they do not fulfill these specifications. But is that really so?