Approach that yields redults on a different level

Chose the path which suits you best:

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people

Illustration: collaboration

Collaboration

Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention. The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.

Illustration: happy worker

The happy secret to better work

A fascinating and funny lecture from TED (as usual). This time it is Shawn Achor, who explains to us how to completely overturn our understanding: that success at work (and not only at work) results from the worker being happy, and not the other way around…

Illustration: happy for good service, angry for bad service

We aim to please

Here’s a story I came across on Facebook today. It presents so precise a picture of the actual service today that I really have nothing to add to it. It was in Hebrew, so I translate.

Cover: The One Minute Manager - about results

People or results?

There are some books of which one may truly say that “no home library is complete without them”. One such great book is The One Minute Manager by Kenneth Blanchard & Spencer Johnson.

Illustration: people and processes

What is Quality Assurance all about?

In all my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which is responsible for the quality of their products, whereas they do not fulfill these specifications. But is that really so?

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