Up till now, Purim was for me no more than a nice children’s holiday. The holiday when all efforts go into making it fun for my son as we sew/build/create his costume. When I take heaps of photos of our school kids and wipe a tear of wonder for their creativeness. (more…)
A few weeks ago, a student asked me a very interesting question, following a discussion about her frustration with improper Quality Assurance practices in the organization where another student, her friends, works. The question she asked was: “What’s the deal with the changes you’re always talking about? Is it really necessary in Quality Assurance to always make changes? Can’t we leave something that works as is?”
Well, the short answer is: that’s right, we must constantly make changes.
The longer answer is this article, triggered by the conversation. (more…)
Tonight is the lighting of the first Hanukkah candle. Of all the Jewish holidays, Hanukkah is probably my favorite. And that is not only because of its trappings – all the light, and the candles, and the sufganiyot and the levivot (I so love levivot) – but also because of its message.
Naturally, I am not speaking of the 7-day-oil message. That is something anyone, from wee children to their proud grandmothers and grandfathers know too well. So well, in fact, that it causes the skeptical adults to voice their disbelief and growing distrust of this holiday, as they say that is impossible and they do not believe in miracles… (more…)
Ever since the appearance of the new revision of the ISO 9001 standard was published, I see incessant discussions of frightened Quality Assurance people on the differences between the revisions of 2015 and that of 2008, as well as a multitude of classes and trainings promising to help with the transition from the previous to the new.
However, as I am coming from a different approach, in my opinion, and of those who share my or similar approach, there is little real difference between the new, 2015 revision and the previous one. (more…)
The differences between the revisions of standard ISO 9001:2008 and ISO 9001:2015 do not begin and end with process-orientation and risk management.
The old chapter 5, from the 2008 revision, was called Management Responsibility. In the new, 2015, revision it has been separated in two, and the part which remains in chapter 5 has now received a new overall chapter title: Leadership. This change is what I would like to address here now. (more…)
Today begins the Sukkot Festival. Like any Jewish holiday, so does this one, too, have layers of meaning and a uniqueness, both in significance and in action. Like in Passover, we do a lot of things we do not normally engage in, which facilitates the making of spiritual and other changes and personal growth. (more…)
I am very happy to announce that “Maof Dvora” invites you all to benefit from a variety of new training plans and also some reviewed ones, which have gone through much rethinking and fine-tuning. (more…)
If you are in the habit of reading my articles, you have probably already gathered, that I am not here to preach what is good and what is bad, but show you a way to ask questions in places where it, probably, has never occurred to you to ask them, and to lead you on a different thinking path to finding solutions to problems you have encountered habitually, perhaps all your life.
Einstein said: “We cannot solve our problems with the same thinking we used when we created them.” So I endeavor to change the way you think of familiar problems, in order to widen the thinking you use to solve them. (more…)
This time I would like to offer you an article I have read on the web, following a discussion on one of the professional social networks, focused on the best tools for making a good root cause analysis of a problem. The article was written by Mark Paradies, president of System Improvements, Inc, and it may be found at his websiteThe TapRooT® Folks.
Some of Mark’s conclusions I personally do not agree with, but the article provides an excellent review of the basics of root cause analysis, its advantages and its weaknesses, and is written in a good, methodical way. (more…)
Lately I have had the pleasure to take part in a most fascinating discussion on the LinkedIn network on the subject of worker empowerment. The discussion took place at a group of which I am a member, and its subject was the sharing by one of the quality managers of his efforts to empower his workers, while the management, and to be precise, the wide management, isn’t really into it.
Many interesting things were said by the group members, and what I have seen made me realize, that the whole concept of empowerment may not be so very clear to most people.
The discussion has inspired me to write this article, and I hope we can perhaps bring some clarity into the concepts.