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Hanukkah geld

Happy Hanukkah 2017

Tonight is the lighting of the first Hanukkah candle. Of all the Jewish holidays, Hanukkah is probably my favorite. And that is not only because of its trappings – all the light, and the candles, and the sufganiyot and the levivot (I so love levivot) – but also because of its message.

Illustration: happy for good service, angry for bad service

We aim to please

Here’s a story I came across on Facebook today. It presents so precise a picture of the actual service today that I really have nothing to add to it. It was in Hebrew, so I translate.

Illustration: changes

Who likes changes?

Everybody knows that the slogan of Quality Assurance is “constant improvement”. However, not everybody knows that when we say “improvement” we mean necessarily “change”.

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