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Posts Tagged: research

Illustration: glass slipper

Cinderella’s glass slippers and the power of words

Today’s discussion is going to be somewhat different than usual. I would like to talk about the importance of words in our lives, despite the fact that most of us don’t usually credit them with any importance at all. How a single word can shape the concepts and paradigms of whole people’s and countries.

The familiar story I have chosen to focus on today is, as you have already guessed, the story of Cinderella.


Illustration: symbols

Harness the power of symbols

The human brain is amazing and still, at this point of history and development of science, very much mysterious. Much more is unknown yet than discovered, but there are some things which scientists and researchers have uncovered and identified.

One of them is some insight into the way we process symbols as opposed to verbal, textual messages. In this post I shall be using the infographics I found researching the subject, at an education blog Mr G Online (here). For example, did you know:

  • that we only require 150 milliseconds to process a symbol and 100 milliseconds to attach a meaning to it? (more…)

Illustration: early train

Investigate like children

The slogan embroidered in golden thread on the flying banner of Quality Assurance says: “Constant Improvement”.

And how is constant improvement achieved?

The way too many places go about that is finding the bad results (lack of quality) and removing them, while focusing on creating good results (quality).

And what is wrong with this mode?

It is the result that gets treated, not the cause. The symptom, not the disease.


Illustration: fear

Ruled by emotions

What makes us decide what we do?

A good question, and some of you may be surprised by the answer.

But wait, perhaps some of you are surprised already: why do we care, actually? What makes this our business to know? After all, we are not neuroscientists, we are Qualitly Assurance specialists. What we care about is…


Illustration: Happy costomer

The cost of bad customer service

The blog Sharing Intellectual Capital by Nick Nicholls presents and interesting review of recent research made regarding the quality of customer service, in the form of infographics.

In the Hebrew version I have brought the translation of both the post and the infographics, and here I offer you the original, as posted on Nicholls’ blog.


Illustration: hands holding on th a ring


Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention.

The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.


Illustration: happy workers

The happy secret to better work

A fascinating and funny lecture from TED (as usual). This time it is Shawn Achor, who explains to us how to completely overturn our understanding: that success at work (and not only at work) results from the worker being happy, and not the other way around…

Shawn Achor is the winner of over a dozen distinguished teaching awards at Harvard University, where he delivered lectures on positive psychology in the most popular class at Harvard.


Illustration: sculpture of the boy blocking the hole in the dam

Who’s afraid of responsibility?

It is customary to think that running from responsibility is human nature. That people are willing to do no more than the barest minimum, that they are lazy and do not like their peace disturbed, and would prefer doing nothing over taking any sort of initiative. In Israel we have a phrase coined for it: a “small head”.

Naturally, it is customary to accompany this observation by a small side step, to exclude the freaks of nature among us, the suckers, those who actually like to “enlarge their heads”.


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