Quality with a smile – struggle free

Quality with a smile - struggle free

An approach that brings results at a different level

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processes

Illustration: statue of Wilhelm Tell

Learn accuracy from Wilhelm Tell?

We have spoken of variance, we have spoken of uncertainty, let us now talk of accuracy. The concepts are inseparable.I would like to illustrate accuracy through stories of two renowned archers from history, or legend, depending on whom you ask.

Illustration: uncertainty

Uncertainty – how much exactly?

Most of us dislike uncertainty, by our very nature. It evokes fear of what the future holds, of losing control, of helplessness. We like being in control, knowing what to expect. Since we developed our scientific and logical thought, we rely on our logic.
And what is logic? A deduction based on our experience: “if A then B”.

Illustration: cooperation - bandwidth

Bandwidth and ego

Last week, we held a discussion in class in the Quality Engineering course program, while answering questions in preparation for the ICQE exam. A student has asked me whether I truly thought that not all knowledge is always helpful. I replied that indeed this was so. Moreover,..

Illustration: wiggly snake - quotas

Quotas, snakes and backbones

Over 50 years ago Dr. W.Edwards Deming has formulated his famous 14 Points, which are studied in every Quality Assurance course ever since. Today I would like to talk about the 11th Point of Deming’s 14 Points: “Eliminate numerical quotas for the workforce and numerical goals for management”.