Quality with a smile – struggle free

Quality with a smile - struggle free

An approach that brings results at a different level

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management

Illustration: wiggly snake - quotas

Quotas, snakes and backbones

Over 50 years ago Dr. W.Edwards Deming has formulated his famous 14 Points, which are studied in every Quality Assurance course ever since. Today I would like to talk about the 11th Point of Deming’s 14 Points: “Eliminate numerical quotas for the workforce and numerical goals for management”.