Quality with a Smile – Struggle Free
An approach that will take you to another level
Dalai Lama is a title, the title of the spiritual leader of Tibetan Buddhism. The current Dalai Lama is 14th in number, and the man’s name is Tenzin Gyatso.
A few weeks ago, a student asked me a very interesting question. It was following a discussion about her frustration with improper Quality Assurance practices where another student, her friends, works. The question she asked was: “What’s the deal with the change you’re always talking about?
What’s the deal with change? Read More »
Ever since the appearance of the new revision of the ISO 9001 standard was published, I see incessant discussions of frightened Quality Assurance people on the differences between the revisions of 2015 and that of 2008. There are also a multitude of classes and training promising to help with the transition from the previous to the new.
ISO 9001 standard change in a new light Read More »
The differences between the revisions of standard ISO 9001:2008 and 2015 do not begin and end with process-orientation and risk management. Chapter 5 was called Management Responsibility and now it has a new title: Leadership. This change is what I would like to address here now.
On responsibility, leadership and in-between Read More »