Quality with a smile – struggle free

Quality with a smile - struggle free

An approach that brings results at a different level

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technical

Illustration: statue of Wilhelm Tell

Learn accuracy from Wilhelm Tell?

We have spoken of variance, we have spoken of uncertainty, let us now talk of accuracy. The concepts are inseparable.I would like to illustrate accuracy through stories of two renowned archers from history, or legend, depending on whom you ask.

Illustration: uncertainty

Uncertainty – how much exactly?

Most of us dislike uncertainty, by our very nature. It evokes fear of what the future holds, of losing control, of helplessness. We like being in control, knowing what to expect. Since we developed our scientific and logical thought, we rely on our logic.
And what is logic? A deduction based on our experience: “if A then B”.

Cover: The One Minute Manager - about results

People or results?

There are some books of which one may truly say that “no home library is complete without them”. One such great book is The One Minute Manager by Kenneth Blanchard & Spencer Johnson.

Illustration: people and processes

What is Quality Assurance all about?

In all my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which is responsible for the quality of their products, whereas they do not fulfill these specifications. But is that really so?