We have spoken of variance, we have spoken of uncertainty, let us now talk of accuracy. The concepts are inseparable.I would like to illustrate accuracy through stories of two renowned archers from history, or legend, depending on whom you ask.
Most of us dislike uncertainty, by our very nature. It evokes fear of what the future holds, of losing control, of helplessness. We like being in control, knowing what to expect. Since we developed our scientific and logical thought, we rely on our logic.
And what is logic? A deduction based on our experience: “if A then B”.
In all my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which is responsible for the quality of their products, whereas they do not fulfill these specifications. But is that really so?