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improvement

Illustration: statue of Wilhelm Tell

Learn accuracy from Wilhelm Tell?

We have spoken of variance, we have spoken of uncertainty, let us now talk of accuracy. The concepts are inseparable.I would like to illustrate accuracy through stories of two renowned archers from history, or legend, depending on whom you ask.

Illustration: process-capability

Are you capable?

I’d like to talk a little about capabilities. Don’t worry, not about your personal capabilities, which I have no doubt are excellent. We shall talk about your processes’ capabilities. Though, I must say, some find that even more frightening. However, I have found that some concepts which appear difficult and intimidating may become simple and straightforward, if we but look at them from a slightly different, a bit more familiar and less threatening an angle.

Illustration: connect the dots

Connecting the dots

Today we shall learn to connect the dots. What dots? The dots which comprise the full picture. Which picture? The picture of our process. Any process you are dealing with right now, it makes no difference.

Early-train

Investigate like children

The slogan embroidered in golden thread on the flying banner of Quality Assurance says: “Constant Improvement”. And if we ask: how is “constant improvement” achieved? The answer would be: investigate.

Illustration: progress - designer ash tray

Forward toward progress

Lately, due to my work at our school with the children and watching them create and learn, I have been thinking about how sometimes we miss the progress which, in the children’s eyes, turns our familiar and probable, our wonderful tried-and-true ideas, to something whose time has passed.

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