This time I would like to offer you an article I have read on the web, following a discussion on one of the professional social networks, focused on the best tools for making a good root cause analysis of a problem. The article was written by Mark Paradies, president of System Improvements, Inc, and it may be found at his websiteThe TapRooT® Folks.
Some of Mark’s conclusions I personally do not agree with, but the article provides an excellent review of the basics of root cause analysis, its advantages and its weaknesses, and is written in a good, methodical way. (more…)
Last week, following a discussion we held in class in the Quality Engineering course program, while answering questions in preparation for the ICQE exam, a student has asked me whether I truly thought that not all knowledge is always helpful. I replied that indeed this was so, and that it is my belief that sometimes, certain knowledge may not only be unhelpful but even harmful.
Being well aware that an answer such as this may result in a storm of protests, I had to elaborate and thoroughly explain and base my meaning.
Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention.
The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.