Last time we spoke of the first stage in problem-solving methodology: Problem Definition. If we want to proceed and truly understand problem-solving methodology, we need to speak the same language. Thus, in this article, I shall focus on the three basic terms: cause, effect and target. (more…)
This past year has been so overwhelming for me with respect to all types of work that I do, that I hadn’t the time to write even a single article. But it has gone, I have freed a bit of time, finished the upgrade of the website and would now like to renew my writing of content, to bring you value. It won’t be weekly, as it was in the beginning, but I shall set a goal for myself to write a full article for you on a monthly basis. Then we’ll see how it goes. (more…)
This time I would like to offer you an article I have read on the web, following a discussion on one of the professional social networks, focused on the best tools for making a good root cause analysis of a problem. The article was written by Mark Paradies, president of System Improvements, Inc, and it may be found at his websiteThe TapRooT® Folks.
Some of Mark’s conclusions I personally do not agree with, but the article provides an excellent review of the basics of root cause analysis, its advantages and its weaknesses, and is written in a good, methodical way. (more…)
Many, way too many people think that the purpose of Quality Assurance is… like policemen: to stop “offences”’ “failures” and “problems” from occurring. And if they or some of them still insist on occurring – well, to “catch” those responsible and make sure they do it no more.