Approach that yields redults on a different level

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purpose

Illustration: connect the dots

Connecting the dots

Today we shall learn to connect the dots. What dots? The dots which comprise the full picture. Which picture? The picture of our process. Any process you are dealing with right now, it makes no difference.

Illustration: procedures

A helper against us

In Quality Assurance, how does any process begin? From a definition, born of necessity, with the guidance, for instance, of the ISO 9001 standard, which instructs us to identify the processes in our organization and define them. That is, to decide how we perform them, which we may put in writing, so everyone can verify in the future, if they forget. We call that “procedure”.

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