Quality with a Smile – Struggle Free
An approach that will take you to another level
The slogan embroidered in golden thread on the flying banner of Quality Assurance says: “Constant Improvement”. And if we ask: how is “constant improvement” achieved? The answer would be: investigate.
In Quality Assurance, how does any process begin? From a definition, born of necessity, with the guidance, for instance, of the ISO 9001 standard, which instructs us to identify the processes in our organization and define them. That is, to decide how we perform them, which we may put in writing, so everyone can verify in the future, if they forget. We call that “procedure”.
Post Views: 860 Results-orientation or the test of time 13 באוקטובר 2013 On this website’s home page I have stated that Quality Assurance is people, it is a process, and it is an approach. I’ll say it again: people, process and an approach – not a result. So far I have spoken mostly about the …
Post Views: 699 Who needs goals? 11 באוגוסט 2013 I hear it all the time: how can we set goals if we don’t know if we can make it? Whether you realize this or not, this comes from viewing your reality based in fear and uncertainty. For if one does not trust oneself, the company, …
There are some books of which one may truly say that “no home library is complete without them”. One such great book is The One Minute Manager by Kenneth Blanchard & Spencer Johnson.