A few weeks ago, a student asked me a very interesting question, following a discussion about her frustration with improper Quality Assurance practices in the organization where another student, her friends, works. The question she asked was: “What’s the deal with the changes you’re always talking about? Is it really necessary in Quality Assurance to always make changes? Can’t we leave something that works as is?”
Well, the short answer is: that’s right, we must constantly make changes.
The longer answer is this article, triggered by the conversation. (more…)
If you are in the habit of reading my articles, you have probably already gathered, that I am not here to preach what is good and what is bad, but show you a way to ask questions in places where it, probably, has never occurred to you to ask them, and to lead you on a different thinking path to finding solutions to problems you have encountered habitually, perhaps all your life.
Einstein said: “We cannot solve our problems with the same thinking we used when we created them.” So I endeavor to change the way you think of familiar problems, in order to widen the thinking you use to solve them. (more…)
The best way to take the struggle out of Quality Assurance is by a change in our approach, empower the people, instead of keeping them powerless. Cooperation, instead of competition.
But is YOUR organization ready for that change in approach? Have YOU began to make the change, but it is still not seeping all through to mid-management team?
Maof Dvora offers a solution for two challenges, in one:
- Your human resources department is wreaking its brains to think up what to do wiht you this year: another jeep drive? Kayak rowing? Bowling night?
- You are unsure how to expand the change you began making to include your mid-management team.
In Quality Assurance, what is the beginning of any process? Its definition, born from need.
The ISO 9001 standard instructs us to identify the processes in our organization and record them. That is, to decide how we perform them and to write that down, so everyone may verify in the future, if they forget. We call that record “procedure”.
“Oh, East is East, and West is West, and never the twain shall meet,
Till Earth and Sky stand presently at God’s great Judgment Seat…”
Thus Joseph Rudyard Kipling (1865–1936), the great British writer, poet, journalist opens his well-known poem The Ballad of East and West.
Aside from the fact that Rudyard Kipling is my all-time favorite poet, and one who truly combines the East and West in the most magical of ways for both children and adults, I have chosen to cite the words of this poem here for another reason. (more…)
Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention.
The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.
It is customary to assume in the majority of workplace, schools, families and other social circles, that competition is a good thing, spurring people and motivating them to action. But is that really so?
Alfie Kohn, an author and lecturer in education, parenting, and human behavior, has spent seven years reviewing more than 400 research studies dealing with competition and cooperation. He published his conclusion in his classic book from 1986, No Contest: The Case Against Competition:
Everybody knows that the slogan of Quality Assurance is “constant improvement”. However, not everybody knows that when we say improvement we necessarily mean change. One cannot improve something without changing it. Indeed, we know that if we keep doing what we have always done, we shall get the results we have always got. You want different results? You want the results to improve? You must do something differently.
Many, way too many people think that the purpose of Quality Assurance is… like policemen: to stop “offences”’ “failures” and “problems” from occurring. And if they or some of them still insist on occurring – well, to “catch” those responsible and make sure they do it no more.