Quality with a Smile – Struggle Free
An approach that will take you to another level
The blog Sharing Intellectual Capital by Nick Nicholls presents an interesting review of recent research made regarding the quality of customer service, in the form of info-graphics.
Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention. The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.
Most of you are well familiar with the feeling the Quality Assurance engineer/manager/person has in the majority of organizations: all this effort, overcoming all this resistance and then, upon leaving it unattended for a little while – everything just whams back into nothing, as if you have never done anything at all.
Everybody knows that the slogan of Quality Assurance is “constant improvement”. However, not everybody knows that when we say “improvement” we mean necessarily “change”.