Quality with a Smile – Struggle Free
An approach that will take you to another level
The slogan embroidered in golden thread on the flying banner of Quality Assurance says: “Constant Improvement”. And if we ask: how is “constant improvement” achieved? The answer would be: investigate.
In Quality Assurance, how does any process begin? From a definition, born of necessity, with the guidance, for instance, of the ISO 9001 standard, which instructs us to identify the processes in our organization and define them. That is, to decide how we perform them, which we may put in writing, so everyone can verify in the future, if they forget. We call that “procedure”.
Post Views: 860 Results-orientation or the test of time 13 באוקטובר 2013 On this website’s home page I have stated that Quality Assurance is people, it is a process, and it is an approach. I’ll say it again: people, process and an approach – not a result. So far I have spoken mostly about the …
Everyone knows a company must have procedures. Quality or no quality, but everything must be set in procedures and they must be followed. Bureaucracy. A sort of God’s will.
In all my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which is responsible for the quality of their products, whereas they do not fulfill these specifications. But is that really so?