I have read the following enlightening story at the Lenta.ru website.
There was in the Russian city Kursk a young and talented teacher, let’s call her N., who has come to Illinois on a special program, designed to allow young and talented teachers to live and work in the United States of America. She was chosen for the program because she developed her own method of creative development in children, based on the main idea that the child’s creative effort should be applied. The child should see his creations being useful and bringing joy; shards on the floor, told-you-it-will-fall, you know… the daily life of daily-life objects.
The blog Sharing Intellectual Capital by Nick Nicholls presents and interesting review of recent research made regarding the quality of customer service, in the form of infographics.
In the Hebrew version I have brought the translation of both the post and the infographics, and here I offer you the original, as posted on Nicholls’ blog.