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Posts Tagged: procedures

Illustration for training

The changes in ISO 9001 standard in a whole different light

Ever since the appearance of the new revision of the ISO 9001 standard was published, I see incessant discussions of frightened Quality Assurance people on the differences between the revisions of 2015 and that of 2008, as well as a multitude of classes and trainings promising to help with the transition from the previous to the new.

However, as I am coming from a different approach, in my opinion, and of those who share my or similar approach, there is little real difference between the new, 2015 revision and the previous one. (more…)

Illudtration: tree and roots

7 Secrets of Root Cause Analysis

This time I would like to offer you an article I have read on the web, following a discussion on one of the professional social networks, focused on the best tools for making a good root cause analysis of a problem. The article was written by Mark Paradies, president of System Improvements, Inc, and it may be found at his websiteThe TapRooT® Folks.

Some of Mark’s conclusions I personally do not agree with, but the article provides an excellent review of the basics of root cause analysis, its advantages and its weaknesses, and is written in a good, methodical way. (more…)

Illustration: symbols

Harness the power of symbols

The human brain is amazing and still, at this point of history and development of science, very much mysterious. Much more is unknown yet than discovered, but there are some things which scientists and researchers have uncovered and identified.

One of them is some insight into the way we process symbols as opposed to verbal, textual messages. In this post I shall be using the infographics I found researching the subject, at an education blog Mr G Online (here). For example, did you know:

  • that we only require 150 milliseconds to process a symbol and 100 milliseconds to attach a meaning to it? (more…)

Illustration: too much paperwork

A helper against us

In Quality Assurance, what is the beginning of any process? Its definition, born from need.

The ISO 9001 standard instructs us to identify the processes in our organization and record them. That is, to decide how we perform them and to write that down, so everyone may verify in the future, if they forget. We call that record “procedure”.

(more…)

Illustration: Yin & Yang with check marks

On procedures and bureaucracy

Everyone knows a company must have procedures. Quality or no quality, but everything must be written down in procedures and they must be followed.

As a sort of God’s will.

And if it is Quality procedures we are talking about – so much the worse. A lot more annoying, too. Here come those bureaucrats from QA with their accursed paperwork…

So I thought we could take a look at what procedures actually are, and why they are needed.

(more…)

Illustration: Esher's people on the roof

What is Quality Assurance all about?

From my long years of experience, I found that most people think Quality Assurance deals with products, specifications and their parameters, or requirements. Various management members often hold the conviction that it is Quality Assurance department which holds the responsibility for the quality of their products, whereas they do not fulfill these specifications.
Is that really so?

(more…)

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