Quality with a Smile – Struggle Free
An approach that will take you to another level
I must choose one subject. Well, I shall focus on the first stage of problem-solving methodology: Problem Definition. I shall open with a little amusing story we used to tell as a joke, when I was a teenager.
Over 50 years ago Dr. W.Edwards Deming has formulated his famous 14 Points, which are studied in every Quality Assurance course ever since. Today I would like to talk about the 11th Point of Deming’s 14 Points: “Eliminate numerical quotas for the workforce and numerical goals for management”.
Most of you are well familiar with the feeling the Quality Assurance engineer/manager/person has in the majority of organizations: all this effort, overcoming all this resistance and then, upon leaving it unattended for a little while – everything just whams back into nothing, as if you have never done anything at all.