A week ago, I met with a group of students from Quality Engineering course held last year at the Riyan Center in Rama village, conducted by the Erez College in Shlomi. The Riyan Center is an organization dedicated to helping the Arab and minorities to find better employment, and this course was for the Druze and Circassian students. It ended in summer 2017 with the students taking the external exam held by the Israel Society for Quality, ICQE, which 71% passed of the 17 students who attended. (more…)
Tomorrow, Friday, it is going to be Tu BeAv, the 15th of the month of Av, the Ancient Festival of Love and Passion. And here I am, as usual, thinking and pondering on the subject of this holiday, reading interpretations… I would like to share with you what I feel coming up from them. (more…)
I am very happy to announce that “Maof Dvora” invites you all to benefit from a variety of new training plans and also some reviewed ones, which have gone through much rethinking and fine-tuning. (more…)
Last evening, Saturday night, we have marked the end of Shabbat and the beginning of Shavuot, the Time of the Giving of the Torah.
In the synagogue we chose to affiliate ourselves with, of the conservative community of the Minyan Masorti Kfar Wradim, we have celebrated with a community dinner and then studying together until nearly midnight, on themes to do with Ruth Scroll and the Giving of the Torah. (more…)
If you are in the habit of reading my articles, you have probably already gathered, that I am not here to preach what is good and what is bad, but show you a way to ask questions in places where it, probably, has never occurred to you to ask them, and to lead you on a different thinking path to finding solutions to problems you have encountered habitually, perhaps all your life.
Einstein said: “We cannot solve our problems with the same thinking we used when we created them.” So I endeavor to change the way you think of familiar problems, in order to widen the thinking you use to solve them. (more…)
The blog Sharing Intellectual Capital by Nick Nicholls presents and interesting review of recent research made regarding the quality of customer service, in the form of infographics.
In the Hebrew version I have brought the translation of both the post and the infographics, and here I offer you the original, as posted on Nicholls’ blog.
Today’s post is not of my own authorship, but a sharing of one I discovered on the Internet, which has caught my attention.
The post deals with collaboration, a concept I strongly believe in as being the future of the world, and surely of Quality Assurance.
Most of you are well familiar with the feeling the Quality Assurance engineer/manager/person has in the majority of organizations: all this effort, overcoming all the resistance and then, upon leaving it unattended for a little while – everything just whams back into nothing, as if you have never done anything at all.
Great are the frustration and the weariness, the begetters of wear down. You’ve got to be kidding me, do it all over again? Why? Why can’t someone else make an effort, for a change, and keep up the results we have achieved? Why must it be your intervention to set the wandering off the path straight?
Everybody knows that the slogan of Quality Assurance is “constant improvement”. However, not everybody knows that when we say improvement we necessarily mean change. One cannot improve something without changing it. Indeed, we know that if we keep doing what we have always done, we shall get the results we have always got. You want different results? You want the results to improve? You must do something differently.